The House of Sarunds Ltd. Data GDPR Policy
Introduction:
This Data Privacy Policy applies to all processing activities involving personal data carried out by The House of Sarunds Ltd its trading names and products. The House of Sarunds Ltd is the data controller in respect of personal data that we process in connection with our business (including the products and services we provide). Our main address is The House of Sarunds Ltd, Unit 1 Holland Way, Blandford Forum DT11 7SX. We at The House of Sarunds Ltd are committed to protecting and respecting your privacy and the purpose of this notice is to explain: 1. Our promise to you 2. What personal data we collect about you 3. How we use your personal data 4. Sharing your data 5. If you choose not to give personal information 6. How long we keep your personal information 7. Letting us know if your personal information is incorrect 8. What if you want us to stop using your personal information? 9. How to make a complaint
Our promise to you
The House of Sarunds Ltd. is committed to protecting your privacy in accordance with the UK Data Protection Act 2018 (UK GDPR). We believe in using your personal information to make things simpler and better for you. We will always keep your personal information safe and will never sell it to third parties. We will be clear and open with you about why we collect your personal information and how we use it. Where you have choices, we'll explain them to you and respect your wishes. We've written this Data Privacy Policy in plain English to tell you how and why we use your personal information. We hope you'll find it clear and simple but if you have any concerns or questions please feel free to contact us.
What personal data we collect about you
We may analyse your personal information, including the products you view and buy, your browsing habits and other ways you interact with us, to evaluate the effectiveness of our advertising and to help us provide more relevant offers, advice and information.
By understanding you better we can offer you the best and most personalised service we can, but don't worry - we will only send you marketing material if you have agreed that we can.
We may collect, store and use personal data from the following sources:
• information that you provide to us for the purposes of trading with us, when you apply for our products and services;
• information relating to any transactions carried out between you and us, including information relating to any purchases you make of our goods or services;
• information that you provide to us for the purpose of subscribing to our services, including but not exclusively email notifications and/or newsletters as well as mailing lists, including brochures, invoices and statements and website access;
• information that you provide to us by completing customer surveys;
• if you take part in our competitions or promotions;
• information about your computer and about your visits to and use of our websites; or
• any other information that you choose to send to us.
How we use your personal data
We use your personal information to provide our products and services, respond to queries and comments and provide you with the best possible level of customer service.
Personal data submitted to us will be used for the purposes specified in this Data Privacy Policy or in relevant parts of our website.
We may use your personal information to:
• contact you about orders you have placed, appointments you have or to send you reminders;
• send statements and invoices to you, and collect payments from you;
• send you general, (non-marketing), commercial communications;
• send you email notifications which you have specifically requested;
• send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology;
• deal with enquiries and complaints;
• Where you submit personal information for publication on our website and social media, we will publish and otherwise use that information in accordance with the license you grant
• We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing; or
• improve your browsing experience by personalising the website and enable your use of the services available on the website.
We may also contact you in emergency situations such as an urgent product recall or where we have a duty of care to notify you of information that relates to your business with us outside of these purposes.
Sharing your data
We may share information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy notice, all of whom will understand and strictly adhere to our Data Privacy Policy.
These may include, but not be exclusive to:
• Agents and advisers who we use to help run your accounts and services, collect what you owe, and explore new ways of doing business
• HM Revenue & Customs, regulators and other authorities
• Credit reference agencies
• Fraud prevention agencies
• Any party linked with you or your business’s product or service
• Companies we have a joint venture or agreement to co-operate with
• Organisations that introduce you to us
• Companies that we introduce you to
• Companies you ask us to share your data with.
In addition, we may disclose information about you:
• to the extent that we are required to do so by law;
• in connection with any legal proceedings or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
• to the purchaser or prospective purchaser of any business or asset which we are or are contemplating selling.
• Except as provided in this Data Privacy Policy, we will not provide your information to third parties.
If you choose not to give personal information
We may need to collect personal information by law, or under the terms of a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to run your accounts or policies. It could mean that we cancel a product or service you have with us. Any data collection that is optional would be made clear at the point of collection.
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.
If you change your mind you can update your choices at any time by contacting us.
How long we keep your personal information
We will keep your personal information for as long as you are a customer of ours.
After you stop being a customer, we will keep your information for no longer than necessary, to enable us to:
• To respond to any questions or complaints.
• To show that we treated you fairly.
• To maintain records according to rules, legal or otherwise, that apply to us.
• To meet our requirements to legislators or regulators.
We may also keep it for research or statistical purposes. If we do, we will make sure that it is anonymous and that your privacy is protected and only use it for those purposes.
Letting us know if your personal information is incorrect
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.
If you do, we will take reasonable steps to check its accuracy and correct it.
What if you want us to stop using your personal information?
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to be forgotten’. If at any time you wish to have your information removed from our active database(s) please send an email titled “DATA PRIVACY – REMOVE FROM DATABASE” to info@sarunds.co.uk. We will remove your details from the next mailing batch. Please note however, that as each batch is prepared in advance you may receive a mailing before your request can come into force.
There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
• it is not accurate;
• it has been used unlawfully but you don’t want us to delete it;
• it is not relevant anymore, but you want us to keep it for use in legal claims; or
• you have already asked us to stop using your data, but you are waiting for us to tell you if we are allowed to keep on using it.
If you want to object to how we use your data or ask us to delete it or restrict how we use it or, please contact us.
If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
How to make a complaint
Please let us know if you are unhappy with how we have used your personal information. You can contact us at info@sarunds.co.uk
You also have the right to complain to the Information Commissioner’s Office. More information is available on their website, www.ico.org.uk.
